De la serie

Orders over $3000, we require payments via direct wire transfer to avoid the large fees charged by PayPal or credit processing. Please contact us before placing a larger order to make payment arrangements. If you must use PayPal or credit card for larger payments there will be a 3.5% transaction fee to cover the transaction fees in addition to the total cost of the order. We do NOT accept PayPal e-check payments, all payments need to be credit card or direct PayPal payments. E-check PayPal orders will be cancelled. Payment issues can happen if there is something in the address line for billing or shipping that the credit card processor doesn't approve. Please check the shipping and billing address for any symbols such as $ % # & , these can cause issues with payment. Or possibly the billing address you are using does not match the billing address on your credit card statement.

When shipping larger prints and large orders shipping calculations may not be accurate when you order. There may be supplemental shipping charges due to larger prints costing more to ship or if an order has to ship in multiple packages. ( If you order one larger print and many smaller prints they will need to ship in 2 packages. )  

If a package is tracked as delivered and you did not get the package you will need to handle this with the shipping company fedex or USPS. Contact the shipping company to see if they will take responsibility for the missing package. Be sure your address was correct on your order and be sure you are shipping to a safe location where packages can be safely delivered. In most cases fedex and usps will not replace a package that was TRACKED as DELIVERED. We use tracking on all packages to be sure they arrive at the address provided on the order. International shipping can take days to several weeks depending on the location and the shipping company. ALL international packages are sent as "import a taxes due", so your client or you will need to pay the import fees. ALL international order require the recipient addressee email AND phone number, add this to the order notes. If we need to ask for this there is a $5 admin fee.